Blue Ridge Free Dental Clinic, www.brfdc.org
Position Title: Front Desk Coordinator
Reports To: Clinical Director
Please send resume, availability, and references to Kristen Gentry, Executive Director, at kristen@brfdc.org.
Do you love to give back to the community? Do you want to work in a fun and caring work environment? Then join us to transform lives through Dentistry in the scenic Western North Carolina mountains!
The Blue Ridge Free Dental Clinic is seeking a Front Desk Coordinator for its well-regarded nonprofit free dental clinic in the Western North Carolina mountains. Located in Cashiers, NC, the Blue Ridge Free Dental Clinic's mission is to deliver high-quality emergency, restorative, and preventative dental care to people who cannot otherwise afford these critically needed services. We restore lives—one tooth at a time. Being a part of our Clinic will allow for a direct impact into the lives of people who need it most. A leader in Western NC for 20 years, our Clinic uniquely delivers comprehensive, no-cost dental care—from emergency to preventative—improving oral health across five counties. With over 76,000 procedures and 23,000+ patient visits valued at over $13 million, our impact is significant. Beyond immediate relief, our volunteer team provides vital education and preventative care in schools, working to create lasting change in our mountain communities. We offer a competitive salary commensurate with experience and generous paid time-off; benefits may include health insurance. Position Summary The Front Desk Coordinator is the first point of contact for our patients and visitors. This role is essential in creating a welcoming environment, managing patient flow, and supporting the dental team with administrative needs.
Key Responsibilities:
● Warmly greet patients, visitors, and volunteers in person and over the phone
● Schedule, confirm, and reschedule appointments using clinic software
● Check in and check out patients, ensuring all forms and documentation are complete
● Maintain patient confidentiality and comply with HIPAA regulations
● Answer general questions about the clinic’s services and policies
● Assist with patient intake, updating records, and verifying eligibility when required
● Communicate appointment changes and patient updates to dental staff
● Help manage waiting area and ensure it is tidy and welcoming
● Perform general office duties such as scanning, data entry, and mailing
● Running errands for emerging supply needs, ordering and picking up volunteer lunches
● Support special projects and events as needed
Qualifications: ● High school diploma or equivalent (some college or medical/dental office experience preferred) ● Friendly, patient-centered attitude and strong interpersonal skills ● Excellent verbal and written communication skills ● Ability to multitask in a busy environment ● Comfortable with computers and learning new software ● Access to reliable transportation ● Commitment to the mission of serving underserved communities ● Spanish language experience preferred
Working Conditions: ● Full-time hours Monday - Friday; occasional Saturdays may be required for special events or extended clinic hours. ● Fast-paced, team-oriented clinic ● Regular interaction with diverse populations
Compensation: Salary range $18-22 per hour, commensurate with experience; generous paid time off; benefits may include health insurance.